Help Center
The Loft.Ocean Support Team will be around over the holiday week but operating a reduced capacity. We will endeavour to reply to you as soon as we can. We would like to wish everyone a happy holiday season and a prosperous New Year!
Urgent Notice: Known Bug
If you are a user of any of these three themes:
PatioTime, TinySalt, or Lemon&Limes:
Elementor version 3.10.0 (released on January 10, 2023) has made some changes, resulting in compatibility issues between the above three themes and the new version of Elementor, and Elementor cannot be used normally.
We have released urgent updates for these three themes.
Please see details on the right:
If you use the Envato Market plugin to update your theme, but the theme does not yet show updates: The Envato Market plugin periodically checks for updates. It may take several hours for the new version to be detected. Please wait a while before checking again.
Thank you very much.
Updated on January 11, 2023:
TinySalt v3.3 has been released. For TinySalt users, please update your TinySalt theme and required plugin “TinySalt Extension” to version 3.3.0. Then you can update your Elementor.
PatioTime v1.3 has been released. For PatioTime users, please update your PatioTime theme and required plugin “PatioTime Core” to version 1.3.0. Then you can update your Elementor.
Lemon&Limes v2.2 has been released. For Lemon&Limes users, please update your Lemon&Limes theme and required plugin “Lemon&Limest Extension” to version 2.2.0. Then you can update your Elementor.
Help Center
Support Working Hours: Monday to Friday – 10 AM to 6 PM (UTC+10).
Every request will be replied within 24 hours during working days, and it may take 48 hours or more on weekends.
Due to the holidays, there may be a slight delay in our response time.
Every request will be replied within 36 hours during working days, and it may take 48 hours or more on weekends.
General FAQs
Questions about WordPress itself, or our products, policies, support system?
Submit A Support Ticket
Still cannot find an answer in the documentation and FAQs? Submit a support ticket and our support team will help you.
You need a valid support license to open a new ticket in our support system. Read the support policy.
(In most cases, you only need to update the theme and plugins to the latest version to solve the problem. Which version is the latest version?)