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Please use the form below to submit your inquiry to us. Please provide as much information as possible.

Please note: This contact form does not reach our support team. If you need product support, please use this button (in the right sidebar) ————>

    Thank you for providing these information. We will create an account for you. You will receive a successful registration notification email in the mailbox within 24 to 48 hours. If you cannot find this email, please also check your spam/junk/bulk folder.

    We will check and find your account in our support system and further check its status. And then we will send a reply to your registered email. Please allow us 24 to 48 hours to process your request. Thank you.

    We will check the status of your account in the support system and verify your purchase code to see what is preventing you from submitting a new support ticket. Then, we will send a reply to your registered email. Please allow us 24 to 48 hours to process your request. Thank you.

    Thanks for your interest in our product. We will get back to you soon with answers (within 24 hours to 48 hours).

    Thanks for your feature suggestions. Please check this link to learn how we handle feature requests.

    If your support has expired, please use this form to submit a bug report. If you still have a valid support license, please use our support system to get the direct help from the support team.

    Thanks for your report. We will conduct an investigation to see if the problem is caused by our product. We will send you the results of our investigation by email later (within 24 hours to 48 hours).

    • If it is a bug of our product, we will fix it in a future update.
    • If it is not caused by our products (such as problems caused by third-party plugins, server-side problems, etc.), we cannot provide assistance in this case.

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    If you are a user of our products and need our support services with the product, please use our dedicated support system.

    Submit a Support Ticket
    Support for LoftLoader Lite

    If you need our help with LoftLoader Lite (the free version downloaded from the WordPress plugin repository), please use the plugin’s support forum.

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