Get In Touch

Please use the form below to submit your inquiry to us. Please provide as much information as possible.

Please note: This contact form does not reach our support team. If you need product support, please use this button (in the right sidebar) ————>

Hi, what can we help you with?

What problem do you encounter when using the support system?

Please provide the following information so we can create an account for you:

Your full name

The email address you used when registering

You will receive a successful registration notification email in the mailbox

The purchase code (where to find the purchase code)

Any other information that you would like to let us know:

Thank you for providing these information. We will create an account for you. You will receive a successful registration notification email in the mailbox within 24 to 48 hours. If you cannot find this email, please also check your spam/junk/bulk folder.

Your full name

What is your registered email address?

Any other information that you would like to let us know:

We will check and find your account in our support system and further check its status. And then we will send a reply to your registered email. Please allow us 24 to 48 hours to process your request. Thank you.

Your full name

What is your registered email address?

Have you added a purchase code?

If you haven't added a purchase code, please add it first. Please check this guideline.

Please enter the purchase code below:

Any other information that you would like to let us know:

We will check the status of your account in the support system and verify your purchase code to see what is preventing you from submitting a new support ticket. Then, we will send a reply to your registered email. Please allow us 24 to 48 hours to process your request. Thank you.

Your name

Your email

You will receive our reply to your questions in the mailbox.

Please select the product you are interested in

Please enter the details about your presale inquiry.

Thanks for your interest in our product. We will get back to you soon with answers (within 24 hours to 48 hours).

Your name

Your email

Please enter a valid email, otherwise we will not be able to receive this request.

Please select the product

Please enter the details about the new feature request.

Thanks for your feature suggestions. Please check this link to learn how we handle feature requests.

If your support has expired, please use this form to submit a bug report. If you still have a valid support license, please use our support system to get the direct help from the support team.

Your name

Your email

Please enter a valid email, otherwise we will not be able to receive this report.

Please select the product

Which version of the product are you using?

Your purchase code of this product (where to find the purchase code)

Even if your support has expired, please fill in the purchase code you get when you purchased this product.

Please enter the details about the bug.

Thanks for your report. We will conduct an investigation to see if the problem is caused by our product. We will send you the results of our investigation by email later (within 2 or 3 business days).

We may need to contact you for more details about the issue(s) raised in your report before we can draw accurate conclusions about our investigation.
If it is a bug of our product, we will fix it in a future update.
If it is not caused by our products (such as problems caused by third-party plugins, server-side problems, etc.), we cannot provide assistance in this case.

Need Product Support

If you are a user of our products and need our support services with the product, please use our dedicated support system.

Submit a Support Ticket

Support for LoftLoader Lite

If you need our help with LoftLoader Lite (the free version downloaded from the WordPress plugin repository), please use the plugin’s support forum.