{"id":226,"date":"2017-11-30T08:56:41","date_gmt":"2017-11-30T08:56:41","guid":{"rendered":"http:\/\/www.loftocean.com\/loftloader\/?page_id=226"},"modified":"2017-12-01T08:24:52","modified_gmt":"2017-12-01T08:24:52","slug":"support-for-loftloader-jquery","status":"publish","type":"page","link":"https:\/\/www.loftocean.com\/loftloader\/support-for-loftloader-jquery\/","title":{"rendered":"Support for LoftLoader jQuery"},"content":{"rendered":"<p>We are a small team. To make better economic sense, we have to devote our energy and time to the most profitable projects.<\/p>\n<p>That&#8217;s why we decide to stop providing support for LoftLoader jQuery from December 1st, 2017.<\/p>\n<figure id=\"attachment_239\" aria-describedby=\"caption-attachment-239\" style=\"width: 360px\" class=\"wp-caption aligncenter\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-239\" src=\"http:\/\/www.loftocean.com\/loftloader\/wp-content\/uploads\/sites\/3\/2017\/11\/not-support.png\" alt=\"\" width=\"360\" height=\"336\" srcset=\"https:\/\/www.loftocean.com\/loftloader\/wp-content\/uploads\/sites\/3\/2017\/11\/not-support.png 730w, https:\/\/www.loftocean.com\/loftloader\/wp-content\/uploads\/sites\/3\/2017\/11\/not-support-300x280.png 300w, https:\/\/www.loftocean.com\/loftloader\/wp-content\/uploads\/sites\/3\/2017\/11\/not-support-360x336.png 360w, https:\/\/www.loftocean.com\/loftloader\/wp-content\/uploads\/sites\/3\/2017\/11\/not-support-480x448.png 480w, https:\/\/www.loftocean.com\/loftloader\/wp-content\/uploads\/sites\/3\/2017\/11\/not-support-720x673.png 720w\" sizes=\"(max-width: 360px) 100vw, 360px\" \/><figcaption id=\"caption-attachment-239\" class=\"wp-caption-text\">You can see the notice in the purchase form on CodeCanyon<\/figcaption><\/figure>\n<hr \/>\n<h3><strong>What does it mean?<\/strong><\/h3>\n<p>If you bought LoftLoader jQuery <strong>before December 1st, 2017<\/strong>, and you have <strong>a valid and not expired support license<\/strong> (6 months from the purchase date):<\/p>\n<ul>\n<li>No problem, you can still get our support service when you need our help.<\/li>\n<li>When you need to submit a support request, please <a href=\"https:\/\/codecanyon.net\/item\/loftloader-jquery-create-a-stunning-loading-screen\/17908439\/comments\" target=\"_blank\" rel=\"noopener\">leave a comment<\/a>, and please <a href=\"https:\/\/codecanyon.net\/item\/loftloader-jquery-create-a-stunning-loading-screen\/17908439\/faqs\/30820\" target=\"_blank\" rel=\"noopener\">follow this guide<\/a> to provide related information.<\/li>\n<li>Please also check <a href=\"https:\/\/codecanyon.net\/page\/item_support_policy\" target=\"_blank\" rel=\"noopener\">CodeCanyon Support Policy<\/a> to know what&#8217;s included in item support and what&#8217;s not.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>If you bought LoftLoader jQuery <strong>before December 1st, 2017<\/strong>, and your <strong>support license expired<\/strong>:<\/p>\n<ul>\n<li>Sorry but we won\u2019t provide support service.<\/li>\n<li>Support extensions and renewals are not available.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>If you bought LoftLoader jQuery <strong>after December 1st, 2017<\/strong>:<\/p>\n<ul>\n<li>Support is not included in the price of purchase. We won\u2019t provide support service.<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>What should you do if you encounter a problem while using the item?<\/strong><\/h3>\n<p>Please read the <a href=\"http:\/\/www.loftocean.com\/loftloader-jquery-doc\/documentation.html\" target=\"_blank\" rel=\"noopener\">LoftLoader jQuery documentation<\/a>. We strive to provide detailed documentation to save both your time and ours. And you can also check our <a href=\"https:\/\/codecanyon.net\/item\/loftloader-jquery-create-a-stunning-loading-screen\/17908439\/faqs\/30817\" target=\"_blank\" rel=\"noopener\">FAQ list<\/a>.<\/p>\n<hr \/>\n<h3><strong>What if you found a bug, or need a new feature?<\/strong><\/h3>\n<p>Please <a href=\"https:\/\/codecanyon.net\/item\/loftloader-jquery-create-a-stunning-loading-screen\/17908439\/comments\" target=\"_blank\" rel=\"noopener\">leave a comment here<\/a>. We would appreciate any feedback that will help us to improve our products.<\/p>\n<ul>\n<li><strong>For bug report:<\/strong> We will confirm it is a bug and will fix it in a future update.<\/li>\n<li><strong>For feature requests:<\/strong> As the product\u2019s author, we have to make careful decisions when adding features, to make sure we are delivering a great, flexible but not feature-bloated product. So we will decide whether add a new feature or not after discussion within the team.<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>Will we still update the item? Or can you get future updates?<\/strong><\/h3>\n<p>Yes, we will update the item as needed. And you can always get future updates.<\/p>\n<hr \/>\n<p>More information about <a href=\"https:\/\/help.market.envato.com\/hc\/en-us\/articles\/205923460-Purchasing-Supported-and-Unsupported-Items\" target=\"_blank\" rel=\"noopener\">Items Marked as &#8220;Not Supported&#8221;<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are a small team. To make better economic sense, we have to devote our energy and time to the most profitable projects. That&#8217;s why we decide to stop providing support for LoftLoader jQuery from December 1st, 2017. What does it mean? If you bought LoftLoader jQuery before December 1st, 2017, and you have a [&#8230;]<\/p>\n<div class=\"more-link-wrapper\"><a class=\"more-link\" href=\"https:\/\/www.loftocean.com\/loftloader\/support-for-loftloader-jquery\/\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"loftloader_pro_show_once":"on","loftloader_pro_page_shortcode":"[loftloader loftloader_pro_main_switch=on loftloader_pro_show_range=sitewide loftloader_bgfilltype=solid loftloader_pro_bg_color=#c1edff loftloader_bgopacity=100 loftloader_pro_bg_animation=split-h loftloader_pro_bg_gradient=on loftloader_pro_bg_gradient_start_color=#5ae8ed loftloader_pro_bg_gradient_end_color=#d877b8 loftloader_pro_bg_gradient_angel=215 loftloader_animation=imgloading loftloader_customimg=\"http:\/\/www.loftocean.com\/loftloader\/wp-content\/uploads\/sites\/3\/2016\/08\/loaderpetal.png\" loftloader_imgwidth=240 loftloader_looping=once loftloader_loaddirection=horizontal loftloader_progress=number loftloader_percentageposition=below loftloader_progresslayer=back loftloader_percentagesize=12 loftloader_pro_progress_color=#ffffff loftloader_pro_progress_number_font_family=\"Lato\" loftloader_pro_progress_number_font_weight=600 loftloader_pro_progress_number_letter_spacing=0.4em loftloader_pro_message_text=\"V0VMQ09NRQ==\" loftloader_pro_message_position=top loftloader_pro_message_size=16 loftloader_pro_message_color=#ffffff loftloader_pro_message_font_family=\"Lato\" loftloader_pro_message_font_weight=800 loftloader_pro_message_letter_spacing=0.4em loftloader_pro_load_time=1 loftloader_pro_device=all]","footnotes":""},"class_list":["post-226","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.loftocean.com\/loftloader\/wp-json\/wp\/v2\/pages\/226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.loftocean.com\/loftloader\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.loftocean.com\/loftloader\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.loftocean.com\/loftloader\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.loftocean.com\/loftloader\/wp-json\/wp\/v2\/comments?post=226"}],"version-history":[{"count":6,"href":"https:\/\/www.loftocean.com\/loftloader\/wp-json\/wp\/v2\/pages\/226\/revisions"}],"predecessor-version":[{"id":241,"href":"https:\/\/www.loftocean.com\/loftloader\/wp-json\/wp\/v2\/pages\/226\/revisions\/241"}],"wp:attachment":[{"href":"https:\/\/www.loftocean.com\/loftloader\/wp-json\/wp\/v2\/media?parent=226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}