To install Fallsky theme, first you need a self-hosted WordPress site. Click the link below to go to WordPress download page, there you will find useful information about installing WordPress.
If you are new to WordPress, we recommend learning a little bit about it before you get started. Here are some useful links in case you need help with WordPress.
To use Fallsky theme, please make sure your server meets the following requirements:
If you encounter any issue listed below, it is related to low PHP configuration limits:
The solution is to increase those PHP configuration limits. Please log into your hosting cPanel and change them. Or you can try to contact your hosting provider and ask them to increase those limits to a minimum as follows:
Since version 1.2.0, for more friendly user experience, we added a feature to detect your website configuration. If the website does not meet the minimum requirement to run Fallsky theme, the theme will not be activated, and it will display a warning message, so the user will know what happens, and what they can do.
Therefore, after installing and activating Fallsky theme on your website, if you see this warning message:
Then please update your PHP version or the WordPress version.
In most cases you cannot update the PHP version yourself and need to contact your host about this. The upgrade process is an easy process and should be something your host can do for you without impacting your website or charging you a fee.
How to update your PHP version – by WooCommerce
We assume that you already have a running WordPress site. Now let's install Fallsky theme.
You need to download the theme zip file from ThemeForest first. Go to Downloads on ThemeForest, and find Fallsky. Download the files and find fallsky.zip - that's what you need for installation.
If you can't install the theme via WordPress admin panel, you can try to install it via FTP.
Please note: If you are going to write custom code for the theme, then please check this section.
As mentioned above, when installing & activating Fallsky theme, you will see the notice "This theme requires the following plugin: Fallsky Extension". It is the Fallsky Theme function extensions - including these features: post like, post sharing, gallery slider, Instagram feed and more.
Why do you need to install the required plugin?
Because of WordPress code standards and ThemeForest requirements: "Themes execute the presentation and styling of content, while plugins handle content creation and functionality." Therefore, some features must be included in the required plugin but not included in the theme itself.
Please follow the stpes below:
If you need to find "Fallsky Extension" zip file, please:
As mentioned above, when installing & activating Fallsky theme, you will see the notice "This theme recommends the following plugins…". Those plugins are not required to use the theme, but will extend the theme basic functionality. All those plugins are hosted on the official WordPress repository and are made by other authors. You don't need to install and activate all of them, just choose those you will use on your site.
The recommended plugins are:
We recommend Envato Market plugin. It can install WordPress themes and plugins purchased from ThemeForest & CodeCanyon by connecting with the Envato Market API using a secure OAuth personal token. Once your themes & plugins are installed WordPress will periodically check for updates, so keeping your items up to date is as simple as a few clicks.
You will see this note while installing Fallsky theme, please click it to install and activate Envato Market plugin.
Then go to Envato Market > Settings, click on the link to generate a personal token, and then insert it below, then save changes.
There will show new tabs: Themes & Plugins (if you have purchased both themes & plugins from Envato).
If there is a newer version for a theme or a plugin, it will show a notice, and you can update the item by clicking on the link Update Available.
You can find more instructions about this plugin on this page: https://envato.com/market-plugin/
Please follow steps below when you need to update Fallsky theme manually on your site:
When updating Fallsky theme, if you also see this note:
"The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Fallsky Extension."
1. Please click on "Begin updating plugin" link to update the Fallsky Extension plugin as well.
2. After clicking on the "Begin updating plugin" link, please click on the "Update" link below "Fallsky Extension".
3. After the plugin updated, please click on the "Return to Required Plugins Installer" link.
4. You may see the plugin's status "Installed But Not Activated". If so, please click on the "Activate" link to reactivate the required plugin.
To import the demo content, please make sure you have installed the recommended plugin One Click Demo Import.
After installing Fallsky theme and required/recommended plugins, refresh the page, you will see Import Demo Data under Appearance in the left sidebar. Click it, then you will see the available demos. Choose one demo, click on the Import button.
It can take a couple of minutes, please wait.
Please note: Don't import multiple demos to the same site, it will create duplicate data.
When importing finished, please follow the steps below:
It happens rarely, but if you have issues while importing a demo, please check the documentation Import Issues written by the author of the plugin One Click Demo Import (which we are using for demo importing feature in the theme).
If you see this error message after clicking on import button, this usually indicates a poor server configuration, usually on a cheap shared hosting (low values for PHP settings, missing PHP modules, and so on). Please see this article to know how to fix it.
We received a few issue reports about demo import from our users. Thanks to our users, we have found the cause and the solution.
On your admin panel, please go to Plugins > Installed Plugins, check if you have installed and activated the plugin "EWWW Image Optimizer" and/or "Imsanity". If so, please deactivate the plugin(s).
Then go to Appearance > Import Demo Data and import a demo. It should work now.
If you have deactivated the plugin(s) but still cannot import a demo, please feel free to contact us (email to firstname.lastname@example.org) and we will look into it for you.
In order to avoid future demo import problems, we have removed this third-party plugin "EWWW Image Optimizer" from our list of recommended plugins since version 1.1.0. But you can install and use this plugin after importing a demo.
By default, WordPress shows your most recent posts in reverse chronological order on the front page of your site.
When working with Fallsky theme, your site homepage can be set up as a page with more than one type of content: not just the most recent posts, but also posts slider, posts from selected categories, products list, call to action, newsletter signup form, and more. We call it "Multi-content Homepage".
So when using Fallsky theme, your site structure can be any one of the following 4 types:
Please follow the steps below to set up your homepage.
On your site admin panel, go to Settings > Reading panel, find the option Front page displays, choose Your latest posts.
Then go to Appearance > Customize > Home Page panel. There are 2 content blocks added by default:
By the way, you can also add more content blocks to your homepage to make it more than a simple blog page. You might like to check Home Widgets to know more details.
Your site will have a multi-content front page, plus a blog to manage posts.
Your site will feature a static front page as an introduction or welcome, plus a blog to manage posts.
When your site homepage is not a static homepage, you can use the theme built-in feature to display a Fullwidth Featured Area on your homepage. The Fullwidth Featured Area will be placed below the site header, and above the latest posts list (and other Home Widgets).
Please go to Appearance > Customize > Home Page panel, you will find the Fullwidth Featured Area section. You can choose to:
And there are more options to adjust the layout and style for this section.
If you choose to display a slider or blocks, you can pick some posts from one group ("Posts" only, "Pages" or any other custom content is not supported):
If you choose Custom Content, then you will be able to add your custom text and media in the content editor, including inserting shortcodes for your custom slider created by a third-party slider plugin (such as Revolution Slider, or Smart Slider, and etc).
You can add different types of content to your homepage (only for Multi-content Homepage" - find out more) by using Home Widgets.
Please go to Customizer > Home Page > Home Main Content Area > Home Widgets, click on the button "Add a Widget", then click on a home widget to add it to your homepage. And you can drag and drop to reorder them, click on each widget to expand its settings panel to tweak content and style.
Currently there are 8 different home widgets:
Since version 1.3.0, you can add custom class name(s) to each home widget so that you can write your own custom CSS code to control them.
When editing a home widget, you will find the new option Custom Class. Enter your own custom class name. Separate each class with space.
Since version 1.3.0, you can choose to hide specific home widgets at different screen sizes.
When editing a home widget, please find the new option Custom Class, then enter the following custom class name(s):
You don't need to write custom CSS code for these class names, the styles have been included in the theme code.
On your site admin panel, please go to Appearance > Customize, there you can customise and personalise your theme layout and styles.
You will find the following options in this section:
To customize your site layout, please go to theme customizer > General > Site Layout. There are 3 site layout options:
And you can also upload a site background image. And if you choose "Boxed" or "Framed" as site layout, you can also customize background for outer area, and change Site Max Width for "Boxed" site layout.
A new option added since version 1.1.0: Inner Container Width - Normal / Wide.
This option determines the maximum width of the inner content area when the screen is narrower than 1440 pixels. When the screen is wider than 1440 pixels, the maximum width of the inner content area will always be 1440 pixels.
You can change general color settings, and also can override color settings for specific elements, like site header, sidebar, site footer, etc.
General Color Settings
Please go to theme customizer > General > General Colors, there you can:
Please go to theme customizer > Site Header > Header Layouts, there you can:
Site Header Layouts - 7 Choices
Please see the screenshot below: Fallsky theme provides 7 different choices for site header layout.
Please see the screenshot below. Some users may encounter this situation: When they customize the site appearance, even if they select a site header layout that supports the normal menus, they still cannot see the menus in site header of the preview area.
This is related to your computer screen/browser width. When the computer screen width is 1280 pixels or less, because the WordPress customizer (the settings panel on the left side) width is 300 pixels, the width of the preview area will be 980 pixels or less.
As described above, when the screen width is less than 1120 pixels, the menus (primary menu and secondary menu) in site header will be collapsed, and the hamburger menu button will be displayed instead. This is for responsive design. To preview the menus in site header while customizing the site look, please click on the "Hide Controls" button (in the lower left corner) to hide the customizer, then you will see the same results as the site front-end.
For example, if you choose "Header Layout 1", after you hide the customizer, you will see the primary menu. Or you can save changes and go to your site front-end to see the results. Please see the screenshot below:
Please go to theme customizer > Site Header > Design Options, there you can:
Colors for Site Header Layout 7
If you select "Site Header Layout 7", normally the branding section (which contains the logo image, site title and description) and the menu bar will be in the same color scheme.
In the Site Header > Design Options section, find the option groups "For Header Layout 7", here you can tweak the colors for the branding section, like shown in the screenshot below:
Since version 1.1.0, users can choose to enable/disable the transparent site header for homepage/single page/single post/archive pages.
Please go to theme customizer > Site Header > Transparent Site Header, there you can enable/disable transparent site header for:
When site header is transparent, text in site header will be white, and if you have uploaded the alt logo image for the option "Logo for transparent site header", then the site logo image will be that one.
When you choose a site header layout that supports the fullscreen menu, or you choose to display the hamburger menu button in the site header, a hamburger menu button will show - it is the menu trigger: click on the hamburger menu button, the fullscreen (overlay) menu will show.
In the fullscreen menu, you can display the following content:
Please go to theme customizer > Fullscreen Menu > Content Options, there you can find the following options:
To know more details about how to set up menus, please read Menu section in this documentation.
Please go to theme customizer > Fullscreen Menu > Design Options, there you can:
Please go to theme customizer > Site Footer > Content Options, there you can find the following options:
And Fallsky theme provides 3 footer widget areas for displaying widgets in site footer. On your site admin panel, please go to Appearance > Widgets page, drag and drop widgets into "Footer Column 1/2/3".
Please go to theme customizer > Site Footer > Design Options, there you can:
Please go to theme customizer > Sidebar, there you can:
Please go to theme customizer > Typography to customize font options for text.
Options in this sub section will work for the whole site. You can choose 2 different fonts for different types of text. All 800+ Google Fonts are included in the drop down lists.
There are more options (font weight, font style, text transform...) for you to customize each type of text:
When using Fallsky, you can display your Instagram feed on your website: in site footer as a fullwidth section, or in a widget area (sidebar, or a footer column) by adding the custom widget "Fallsky Instagram".
By default, the Instagram cache will exist for up to 2 hours, which means that if your Instagram has just added some new photos, those photos will not be shown on your website until the cache expires. In some cases, you may like to manually clear the cache. Please open your WordPress Customizer, go to General > Instagram, find the "Clear Instagram Cache" option, and click the "Clear Cache" button.
Please note: this is a new feature added since Fallsky v1.1.7.
If you use any caching plugin on your site, you may find that sometimes your Instagram photos stop updating, especially if you haven't updated your site content for a while, such as posting a new article. This is because the Instagram feature uses PHP code to render content by default. When the cache plugin works, the code of the Instagram feature may not run.
To avoid this problem, please open your WordPress Customizer, go to General > Instagram, find the "Load Instagram pictures dynamically with AJAX" option, tick the box to enable this option.
Please note: this is a new feature added since Fallsky v1.1.7.
When using the Search feature of Fallsky theme, only "Posts" are searched by default. Since v1.2.0, users can choose to search for all selected custom post types, such as Portfolios, Pages, Products, etc.
Please go to Customizer > General > Search, where you will see the "Search Selected Post Types" option. All custom post types that exist on your website will be listed, and you can click to select. Please hold down the CTRL key (PC) or COMMAND key (Mac) to select multiple items.
If none of the items are selected, it will search for all post types.
When clicking on the "Search" icon in your site header, a fullsize search screen will display. To customize the search screen, please go to Customizer > Search Screen.
There you will find Content Options & Design Options to show/hide elements and change the colors and background image.
Instant / Ajax Search
Please note: The instant/Ajax search feature is only supported when searching on the fullsize search screen:
The search feature will start working while you are typing into keywords: there will show a spinning icon which means it is searching for the keywords. And the first 3 search results will be displayed on the screen. To see a full list of the search results, please press the "Enter" key on your keybord.
You can enable/disable the Ajax Search feature by checking/unchecking the option box.
Fallsky theme uses the most popular icon font toolkit Font Awesome to display social media icons. When Fallsky first released, we used Font Awesome v4.7. But there are some new social icons are not included in this version. Therefore, we provide a new feature to allow users to choose to upgrade to Font Awesome v5.x to show new social icons, for example, Google Play, Patreon, etc.
In the customizer, please go to General > Font Awesome, then tick the box of the Upgrade to Font Awesome 5 for more icons option.
Please note: some icons may look different after upgrading from v4.7 to v5.x because the icons are redesigned by the toolkit author.
Please go to Customizer > General > Posts General Options. There you can:
In your site admin panel, go to Settings > Reading panel, find the option Front page displays, choose A static page. In the drop down menu for Posts page select a page, for example, "Blog".
The page assigned as the blog page (posts page) is the Static Blog Page.
To customize the layout of the static blog page, please go to Customizer > Archive Pages > Blog Page. There you can:
Go to Posts > Categories, when adding a new category or edit an existing one, you can upload an image for this category, then on the category archive page, this image will be used as the page header background image.
And this image will also be used for the custom widget: Fallsky Category widget.
To change the page layout and archive styles, please go to Customizer > Archive Pages > Category. There you can change the following settings:
The author information will show:
Author information includes the author profile picture, biographical info and Social Media Icons.
To edit author biographical info and Social Media Icons, go to your site dashboard > Users > All Users, find the user you are going to edit, click to open the Edit User page, there you can edit the biographical info.
To add or edit the author profile picture, please visit https://en.gravatar.com/ for more information.
To change the page layout and archive styles, please go to Customizer > Archive Pages > Author. There you can customize:
To hide the author info box after single post content, please go to Customizer > Single Post > Display Author Info Box, then uncheck the box.
Go to Posts > Tags, when adding a new tag or edit an existing one, you can upload an image for this tag, then on the tag archive page, this image will be used as the page header background image.
To change the page layout and archive styles, please go to Customizer > Archive Pages > Tag. There you can change the following settings:
You can also customize the layout of search result page and date-based archive pages. Please go to Customizer > Archive Pages, then go to Search or Date based panel. There you can change the following settings:
You can create a Category Index Page which lists all post categories on your site.
Please go to Appearance > Customize > Category Index Page panel, there you will find the "Enter Categories' IDs to Exclude Them from Displaying on the Page" option (new feature since v1.2.0).
You may like to read How to Find Post, Category, Tag, Comments, or User ID in WordPress.
You can choose some posts and set them as "Featured Post" manually. Then you can add these posts into many different places: Homepage Featured Area, Home Widgets and Fallsky Posts widget.
On your dashboard, go to Posts > All Posts, then you will see the column Featured, tick the box of some posts to mark them as the featured posts.
Please go to Customizer > Single Post, there you can set the default post template and sidebar layout for all single posts, and you can control more general settings for single posts.
When editing a post, scroll down the page and you can find the "Fallsky Single Post Options" panel. There you can:
Fallsky theme supports creating subscribe form with the plugin MailChimp for WordPress. It is one of our recommended plugins when installing the theme.
Please make sure you have installed and activated the plugin. Then get to the settings page of the plugin, and enter your MailChimp API key.
To get your MailChimp API key, you can click on the link "Get your API key here" to get to MailChimp site, log into your MailChimp account, and create a key.
Please go to MailChimp for WP > Form to create and edit your signup form. It might look like this in the front-end:
And we provide another style for the signup form. Please use the code below for the form:
<p> Don’t miss out. Subscribe to our weekly newsletter. </p> <div class="fields-container"> <input type="email" name="EMAIL" placeholder="Your Email" required=""> <div class="button"> <input type="submit" value="Subscribe"> </div> </div>
And the form will look like this in the front-end:
On your site admin panel, please go to Appearance > Widgets. On the page you can see all of the available widgets are listed at the left side of the page. Find the widget "MailChimp Sign-Up Form", drag and drop it into a widget area, or click on the widget and choose a widget area to put it in.
You can add the newsletter signup form to your homepage (only for Multi-content Homepage" - find out more).
Please go to Customizer > Home Page > Home Main Content Area > Home Widgets, click on the button "Add a Widget", then click on "MailChimp Signup Form".
And you can tweak the home widget's colors, background, and more styles.
The form might look like this in the front-end:
Please go to Customizer > Single Post, find the option Display Signup Form, check the box and select a form in the drop down list.
We support MailChimp's default functionality to add a popup signup form to your site. Please log into your MailChimp account and read this article to know how to create a popup signup form.
Then please go to Customizer > Popup Signup Form, copy and paste the form code into the box.
Upon installation, WooCommerce creates the following 4 new pages via its Onboarding Wizard:
To set up the shop page, on your site dashboard, please go to WooCommerce > Settings > Products tab > Display tab, there you can find the option Shop Page, select what page you want to be the default shop page (you can choose the shop page created by WooCommerce, or create a new page and choose it). Please check WooCommerce official documentation Configuring WooCommerce Settings about this part.
Right after installing WooCommerce you may find you have an empty store. There are no products, orders, reviews, and more by default. You can start to create your own products, or perhaps you’d like to see what sample orders and products look like, then you can choose to import some dummy content. Please check this article Importing WooCommerce Dummy Data to know details.
Please read this article to know how to Fixing Blurry Product Images.
And to setup your product image dimensions, please go to WooCommerce > Settings > Products > Display. And after changing image sizes, please don't forget to regenerate your thumbnails.
After you have set up your online store and created some products, you can tweak the layout of the shop index page and single product page via WordPress customizer. Please go to Customizer > Shop to customize your shop pages.
You can add products list & products categories to your homepage (only for Multi-content Homepage" - find out more).
Please go to Customizer > Home Page > Home Main Content Area > Home Widgets, click on the button "Add a Widget", then click on "Product Categories" or "Products".
And you can tweak the home widget's colors, and set styles for products list.
Please note: according to ThemeForest Support Policy, Item Customization is not included in item support:
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.
And as we don't provide any customization service, when you need help with item customization, we recommend hire a developer to do the customization work for you. And you can check Envato Studio – there are many developers providing theme customization service. You can search with keywords “Theme Customization” to find the suitable developers for your project.
Sometimes you might like to add some custom CSS to your site to personalize some elements' styles. In the customizer, please locate to Additional CSS sub section and add your custom CSS code. Like the example showing in the screenshot below:
This is a default feature of WordPress since WordPress v4.7. If you can’t find Additional CSS sub section in your customizer, then it means your WordPress version is lower than 4.7, please update your WordPress to the latest version.
And after adding custom CSS code, if you don't see any changes, please clear your site cache and your browser cache, then refresh the pages and check again.
If you are going to write custom code for the theme, please use Child Theme.
A child theme is a theme that inherits the functionality and styling of the parent theme. Child themes are the recommended way of modifying an existing theme.
Please download the whole package of Fallsky theme (not just the installable WordPress theme zip file), unzip it and you will find WordPress Child Theme > fallsky-child.zip. Install the parent theme first, then install the child theme, and activate the child theme.
Then you can change code or write your own custom styles for the theme in the child theme files. Later when you need to update the theme, just update fallsky.zip (the parent theme), so your custom code changes will not be overwritten (because they are all in the child theme).
You may like to read more regarding the child themes on official WordPress codex page: https://codex.wordpress.org/Child_Themes.
To make sure images on your site always look sharp and clear on all devices, the recommended width of images is at least 1600 px when it is supposed to be a full-width image.
Images will be scaled and saved into different sizes after you upload them. You can set image sizes via dashboard > Settings > Media.
Recommended media sizes for Fallsky theme:
After you change the media size settings, when you upload new images they will be scaled and saved into the new sizes. But for the existing images, you can use this plugin to regenerate the new sizes: Regenerate Thumbnails.
And if there are some images added before using the Fallsky theme, please also use this plugin to regenerate the new sizes for them.
Currently we have provided 12 shortcodes for content:
To add shortcodes into content, when edit a post or a page, click on the Add Shortcode button above the editor.
Then choose which shortcode you'd like to add in the popup panel, then choose which style of this shortcode you want to use.
For example, if you'd like to insert a shortcode of drop cap, you can select a paragraph, and then click on the "Add Shortcode" button to open the shortcodes panel, then click on "Drop Caps", there you will see the options you can choose for a drop cap. Click on "Insert Shortcode" button to wrap the selected content with this shortcode.
The shortcode for drop caps will look similar to this:
Please note: most of the shortcodes have an opening tag and a close tag and text content needs to be put between them. Please see below:
[lo_drop_caps] Content goes here. [/lo_drop_caps]
[lo_button size="large" url="#"] Contact Us [/lo_button]
The shortcodes for Author List and Divider Line don't have a close tag because you don't need to add any text content for these 2 shortcodes.
Gutenberg is the new editor of WordPress core.
If you are new to Gutenberg, you may like to read this doc first.
How to get Gutenberg?
Because there are many differences from the Classic Editor, some theme built-in operations also change in the new editor. Please continue reading for more details.
To get these new features and changes:
Please note: Gutenberg is still improving (fast and frequently), its code/logic may change in a newer version. Therefore, sometimes new issues may arise after updates. We will pay close attention to it and we will be grateful for any problem report.
Fallsky theme built-in image galleries - Slider Gallery & Justified Gallery have been converted into Gutenberg Blocks.
Let's take the Justified Gallery Block for example:
Step 1 - When adding a block, find Theme Blocks, click the Justified Grid Gallery to add it to the content area.
Step 2 - Then you will see the block has been added. When selecting this block, the settings for this gallery will show in the right sidebar. Click on the "Media Library" button to open the Media Library where you can create a new gallery.
Step 3 - In the Media Library panel, you can upload new images, or select some existing images, and then click "Create a new gallery" button.
Step 4 - Then you can edit this gallery: reorder images, remove images, add captions, add new images into this gallery. Then click "Insert gallery" button.
Step 5 - Now the gallery can be previewed in Gutenberg.
Please note: because the content area maximum width is 580 pixel in Gutenberg editor, and the content area is wider on the front-end, the justified gallery may look different on your front-end.
It is similar when adding a Slider Gallery:
In the Classic Editor, Fallsky Single Post/Page Options are meta boxes which were displayed below the post editor. Since Fallsky v1.2.0, we redesigned these settings to fit in the Gutenberg UI - Sidebar. So, if you edit a post/page in Gutenberg, you can find the Single Post/Page Options in the editor sidebar.
For example, when editing a post in Gutenberg editor, please click on the "Theme Settings" toggle button to display the Single Post Options. (When editing a Page, the "Theme Settings" will show Single Page Options.)
The options are organized into groups, click on each group heading to expand the group and show its settings.
Please make sure the "star" icon is enabled to pin Theme Settings toggle button to Gutenberg Toolbar:
If the "Theme Settings" is unpinned from the toolbar and you cannot find it, please click the "Show more tools and options" icon, then you can find "Theme Settings" in "Plugins".
If the post format is Gallery / Video / Audio, the media files can be picked in Theme Settings section. Please see the screenshot below as reference:
The theme built-in shortcodes have been converted into Gutenberg Blocks.
Drop Caps - when editing a paragraph, enable the "Drop Cap" option, then select a style from "Drop Caps Settings" drop down list.
Highlight & Tweet It (inline):
Since the columns created by Gutenberg "Columns" Block can only be of equal width, we added some more options when users choose 2 columns, to create the a column layout of uneven width.
We have included tips and resources related to this topic in this how-to article:
When you purchasing products from Envato Market, a supported item includes item support for 6 months from the purchase date. During those 6 months, we (as the author of the theme) are available to provide the item support services.
You may like to read more details about What is Item Support?.
Please check ThemeForest Item Support Policy.
To speed along the support request, please check by following the guide below:
When submitting your support request, please include the following information in as much detail as possible so that we can get more clues about your questions/problems:
And please write in English. Thanks!
If you have less than 6 months remaining on a support item you’re eligible to renew your support. For more information about Item Support renewals, please see Extending and Renewing Item Support.